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Maintenance & Support
We provide comprehensive support and maintenance services for existing applications,
thereby enabling our clients to focus on their core business as well as helping
them leverage technology rather than just manage it. Our services in this space
include:
Technical documentation: We can create technical documentation
with end-to-end traceability for any existing application. We do so by understanding
the application, interacting with stakeholders and subject matter experts as well
as reverse engineering the application. Once the documents are in place, understanding
the application and maintaining it becomes considerably simpler.
Application Maintenance: The services provided include bug fixing,
minor enhancements, and troubleshooting support for clients. These services ensure
application issues are rapidly handled thus minimizing production downtime exigencies.
Our services include :
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- Bug fixing
- Database maintenance and purging
- Handling minor enhancements and modifications
- Guidance for environmental modifications
- Need based technical support to the application administrator
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Application Monitoring and Management: In order to ensure smooth
performance in critical production environments, applications need to be monitored
closely, problems identified before they make an impact and rapid response enabled
in case of critical downtimes. We provide a comprehensive set of services from troubleshooting,
to problem management, to release management and to change management services.
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